From the following, identify the correct sequence of consumer grievance redressal mechanism as per Consumer Protection Act, 2019.
A. National Commission
B. State Commission
C. Supreme Court
D. District Commission
Choose the correct answer from the options given below:
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Shift 14/06/2023 3:30 PM - 6:30 PM
Correct Answer
Detailed Explanation
The correct sequence of the consumer grievance redressal mechanism as per the Consumer Protection Act, 2019 is as follows:
1. District Commission (D): The District Consumer Disputes Redressal Commission is the first level of grievance redressal. Consumers can file complaints related to defective goods or services at this level if the value of the goods or services and the compensation claimed do not exceed a certain threshold.
2.State Commission (B): The State Consumer Disputes Redressal Commission is the next level. It handles cases where the value of the goods or services and the compensation claimed exceeds the threshold set for the District Commission. Appeals from District Commissions also go to the State Commission.
3. National Commission (A): The National Consumer Disputes Redressal Commission is the highest level. It deals with cases where the value of the goods or services and the compensation claimed exceeds the threshold for the State Commission. Appeals from State Commissions go to the National Commission.
4. Supreme Court (C): The Supreme Court is the highest judicial authority in the country and the final appellate body. If a consumer is not satisfied with the decision of the National Commission, they can appeal to the Supreme Court.
This sequence represents the hierarchical structure of the consumer grievance redressal mechanism in India as per the Consumer Protection Act, 2019, with each level handling cases of increasing complexity and value.
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